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Summer Sale NOW LIVE Enjoy 3 for 2 across all items using code: GIFT

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FAQ

Products & Care

What materials are your jewellery made from?

Most of our jewellery is constructed of 925 Sterling Silver. We also use a variety of gemstones, stones and pearls such as Rainbow Moonstone, Opal, Blue Topaz and CZ. For a detailed description on what materials a certain product is constructed of check its description.

How should I care for my jewellery?

Your Indigo Lune jewellery should be stored and handled with care. We recommend using a silver polishing cloth to regularly clean your rings and prevent any early signs of tarnishing. We also recommend storing your jewellery away from direct sunlight and heat in a protective box or sealed plastic bag.

What sizes are your rings, necklaces and bracelets available in?

We currently offer rings in the following sizes:

US 5 / XS / 15.75mm

US 6 / S / 16.5mm

US 7 / M / 17.5mm

US 8 / L / 18mm

US 9 / XL / 19mm

Availability of these sizes will vary per each ring. Sizes and chain lengths for our Bracelets and Necklaces also vary per each product. Some of our necklace and bracelet chains are also adjustable so please see the description of a product to see the exact chain length.

Do you have a size guide?

Yes! For a complete international size chart and a guide for figuring out your ring size, check out our sizing page by clicking here.

Do your products have warranty?

Yes! Our products have a 1 year warranty starting from the purchase date of your order. If you have any issues with your order within this period please contact us.


Delivery

What are my delivery options?

We offer the following UK and International shipping options:

UK 1st Class Delivery → £1.95

> Free on orders £25 and over

> Delivery estimate: 1-3 working days from dispatch

Worldwide Standard Delivery → £3.95

> Free on orders £50 and over

> Delivery estimate: 5-15 working days from dispatch

Worldwide Tracked Delivery → £9.95

> Tracking number will be sent to you upon dispatch confirmation, you can track your package by putting in your tracking number here

> A signature may be required upon delivery

> Delivery estimate: 5-10 working days from dispatch

When will my order arrive?

For the estimated arrival date of your order, please check the answer above for our arrival estimates respective to each shipping option.

When will my order be shipped?

Orders will be processed and dispatched within 1 - 2 working days.

What countries do you ship to?

We ship worldwide. However we are temporarily excluding shipping to the following countries: Albania, Kuwait, Mexico, Pakistan, Peru, Saudi Arabia, South Sudan, Tunisia, Ukraine, Cuba, Iraq


Payment

How can I pay for my order?

We accept all major credit and debit cards including Visa, Mastercard and American Express.

In addition to this we also accept PayPal and Apple Pay.

How do I use my discount code / gift card?

In the checkout you can enter your code into the 'gift card or discount code' box. Once entered press 'Apply' to add the code to your order.


Returns & Exchanges

How do I arrange a return for a refund or exchange?

Information on our return policy and where to submit a return request can be found by clicking here.

I've received the wrong item, what do I do?

If you've received the wrong item please let us know as soon as possible.

Please contact us with your order number and the incorrect item's name and we will resolve this for you as quickly as we can.

I've received a faulty item, what do I do?

If you've received a faulty item please let us know as soon as possible.

Please contact us with your order number and the name of the item you've found a fault with and we will resolve this for you as quickly as we can.


Need any more help? Have any additional queries?

We're here to help! Click here to head over to our Contact Us page to get in touch.

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Transactions are handled with bank-grade security.

Simple checkout

Our secure checkout is quick and easy to use.

Get in touch

Have questions? Get in touch with us at any time.