FREE UK DELIVERY ON ALL ORDERS £25+

Returns & Exchanges

It is important to us at Indigo Lune that every customer is satisfied with their order, so if you change your mind about a purchase you may send it back to us in exchange for a full refund. Outlined below is our returns and exchanges policy:

  • You can return any item for a refund within 14 days of receiving your order.
  • We will refund the price you paid for your item, back to your original payment method.
  • Return postage is the responsibility of the buyer.
  • All products must be returned unworn and undamaged in the original packaging - if not your return will be refused and sent back to you.
  • Engraved products are non-refundable unless there was an error made by us or the product arrived defective.
  • You can exchange an item for another item of the same price or less. If you want to exchange your item for a cheaper item we will refund you the difference.

 

Faulty Goods

All of our orders are carefully inspected before being securely packaged and sent off to our customers. However in the unlikely event of your goods being faulty upon arrival you will be permitted to return your order for a full refund within 30 from the day of delivery. 

 

Return / Exchange An Item

Click here to submit a return request.