Your satisfaction is our priority! Whether your new ring doesn’t fit or you’ve simply changed your mind, we make returns and exchanges easy.

Our Returns & Exchanges Policy

• Free Returns for UK, US, EU, & AU Customers: Use our returns portal to start your return.
• Returns Window: You have 30 days from the date of dispatch to return your item via our returns portal.
• From 1st November 2025 until 31st December 2025, our Returns Policy will be temporarily extended to 60 days to allow for returns during the festive period.
• Refunds: We’ll refund the price of your item to your original payment method. Please note, shipping and gift-wrapping charges are non-refundable.
• Condition of Items: All items must be returned unworn, undamaged, and in their original packaging. Returns that do not meet these conditions will be refused and sent back to you.
• Exchanges: You can exchange your item for another of the same price or less. If the new item is cheaper, we’ll refund the difference.
• Made to Order Items:
  Made to Order pieces are crafted specially for you and may include personalised details, so they are non-returnable and non-exchangeable. However, they’re still covered under our 2-year warranty, so if you experience any issues with your item, please contact us and we’ll be happy to help.
• Promotional Items:
  • If returning all items from a “3 for 2" or "2 for 1" offer, a full refund will be issued.
  • If keeping the promotional (free) item and returning the paid items, the refund will be the amount paid minus the retail value of the free item.
  • If only the promotional (free) item is returned, no refund or store credit will be issued.

For International Customers

For now, if you’re outside the UK, US, EU, & AU and wish to return your order, please contact us with your order number. We’ll guide you through the process and provide support for your return.